Unemployment FAQs

Please select from an Unemployment category below to get more help or review a comprehensive list of frequently asked questions updated weekly here.

Filing for Unemployment

What important things should I remember when I file for unemployment?

File for unemployment benefits as soon as you become unemployed, but you cannot file before your final workday is completed. Your claim is effective the week you file, not the week you become unemployed.

Do not wait to file. If you wait, you will not receive waiting period credit or payment for those weeks.

Keep your contact information up to date. Change your personal information online (mailing address, phone number, email address) after you login to your account.

Should I file online or by phone?

We strongly suggest filing online. At times, the Contact Center phone wait can be lengthy. If you must call to speak with a customer service representative, be prepared to hold.

How do I re–open my claim after I stopped filing?

Your claim will become inactive if:

  • It has been more than 14 calendar days from the last date you filed an application for benefits without any activity such as filing a weekly claim.
  • It has been more than 14 calendar days from the last date you filed a weekly claim for payment.
  • You earned more during the week than your weekly benefit amount.
  • You can reopen your claim by speaking to an Unemployment Insurance Contact Center representative.

What if I live in another state and need to file a claim in Kansas?

If your wages in the last 18 months are solely from Kansas, you can file online at GetKansasBenefits.gov. If you have wages from states other than Kansas in the last 18 months, I can transfer you to an intake representative to take your claim now. Please know that you will have to wait to speak to an intake representative.

Who pays for unemployment benefits?

The Kansas Employment Security Law requires employers to pay taxes to fund all eligible regular unemployment benefits. When available, additional benefits are federally funded programs and are not charged against Kansas employers.

What do I do if I go back to work full-time?

If you return to work full time or have gross earnings (wages before deductions) that equal or exceed your weekly benefit amount, you should stop filing weekly claims, and your claim will become inactive.

If you return to work midweek and do not work “full time” your first week back, you can still file a claim for this week. You will need to report the hours and earnings that you did work on your weekly claim.
If you are unemployed again within the same benefit year, or if your hours are reduced and your gross pay is less than your weekly benefit amount, you can file a claim against your remaining balance.

Filing an Initial Claim

Guide to Setting Up Your Initial Claim

What information do I need to file a new application?

When filing a new application, you will need the following information:

  • Your Social Security number
  • Full mailing address, including apartment or lot number, Zip Code and PO Box if you use one
  • A phone number where you can be reached during the day
  • The name and mailing address of your last employer, no matter how long you worked there
  • Note: Your paycheck stub or W-2 form usually contains this information
  • The date you began and stopped working for each employer and the reason you left each job for the last 18 months
  • The county in which you live
  • Your driver's license number
  • If you are not a citizen or national of the United States, your employment authorization number and expiration date
  • If you were active duty military within the past 18 months, your DD-214, Member #4 form
  • If you were a federal employee, your Standard Form SF-50 or pay stub
  • Any separation, vacation, or holiday pay you have received or will receive in the future.

A record of your application will not be established unless you are told your claim has been accepted. If you are unable to complete your application, the information you have entered will be saved for 7 days from the date you began filing the claim so that you can complete it later and within 7 days.

After we verify your identity, you can begin filing your application again from the point where you left off.
Your application is effective the week that you file your application for unemployment. If you do not finish filing your application within the 7–day period following your first attempt, you will have to start over from the beginning and answer all questions again. If your claim needs backdating, you will need to file with the Contact Center.

What if I have wages earned in another state, the military, or the federal government?

If you have wages during the base period of your claim earned in another state, from the military or federal government, we will ask for your wage information from the other state(s), and/or your branch of service or the federal government to help process your claim.

If you have not earned enough wages in Kansas to be eligible for benefits without adding in the additional wages from another state, the military or federal government, your unemployment payments will be delayed until we receive the requested wage information.

When we receive the wage information, another "Unemployment Insurance Monetary Determination" letter listing these wages will be mailed to you. You must continue to file your weekly claim for payment while your wages are being investigated.

Combined wage claims, military and federal government claims must be taken over the phone. How do I file an application for unemployment on the internet?

Go to GetKansasBenefits.gov and click to file an online application for unemployment insurance if:

  • You are filing a new application for unemployment
  • You need to open your claim again and you have worked since the last time you filed.
  • Follow the instructions found there carefully. Your application is not complete until you reach the "Claimant Determination."

When can I file an application for unemployment on the internet?

The online service is available: Sunday from noon to Monday at 9 p.m.; Tuesday through Friday from 7 a.m. to 9 p.m.; and Saturday from 7 a.m. to 10 p.m.

What can I expect when filing online?

During the process, you may be asked to complete forms and return them to the Kansas Unemployment Contact Center. You can print them and mail or fax them. The information provided in the form is important as it will be used to determine if you are eligible for unemployment benefits. A delay in the return of those documents may cause your benefits to be denied.

How do I file an application for unemployment by phone?

If you cannot file online you can apply for unemployment benefits by calling the Kansas Unemployment Contact Center. You must use a touch–tone phone to file your claim over the phone.

Are there times when I have to file a claim by phone?

You must file your unemployment application by phone if:

  • You worked in any other state than Kansas in the past 18 months
  • You filed an unemployment claim with another state in the past 12 months
  • You were in the military service or were a federal employee in the past 18 months

All other claims can be filed online. Remember, filing online is simple, fast and secure; whereas there will be a wait if I transfer you to take your application.

What if someone has worked out of state in the past 18 months?

The individual may file a claim for unemployment benefits in any state in which they have earned money. States will combine your wages for a claim. In Kansas, an individual with wages in another state must apply by calling our contact center—you cannot complete an application online in Kansas if combining wages. Individuals can only file/claim benefits in one state at a time, so if they begin filing in one state, their claim will remain with that state. 

What happens after I file an application for unemployment?

All new applications will have an identity verification conducted with the Social Security Administration.

After you complete your claim, you will receive an "Unemployment Insurance Monetary Determination" letter based on the information we have on your past employment. This includes:

  • The start date of your unemployment claim
  • The amount of wages reported by each employer
  • Your base period
  • Your weekly benefit amount
  • Your total benefit amount

The information in the letter will show whether you have earned enough wages to establish an unemployment claim. If you believe that wages on your "Determination Letter" are incorrect or missing information, contact the Kansas Unemployment Contact Center for assistance. You will be asked to provide proof of the correct wages (check stubs, W–2 statements or other documents).

A monetary determination does not mean you will receive benefits. Additional information may be needed from you and/or your employer to make sure you are eligible.

You must continue to file your weekly claim for payment while your claim is being investigated.

Will checking my name and Social Security number delay the time it takes to get my benefits?

The required verification for all new claims may delay the receipt of benefits in limited circumstances.

How do you check my identity?

The name and Social Security number of new claimants are sent through a secure transaction to the Social Security Administration.

Why did I receive an Identity Verification form from KDOL?

Through random selection your Social Security number was pulled for additional verification. As a part of your eligibility you are required to submit the information requested.

What information do you need for identity verification?

We will need a copy of both your Social Security card and your driver’s license or other state-issued photo ID. Legible copies of the documents should be mailed or faxed to our office by the due date shown on the Identity Verification form you were sent.

If you do not submit the required information by the due date, you will be held ineligible to receive benefits until we receive the necessary documentation. Please continue to file your weekly claims while this matter is under investigation so you may be paid for back weeks if the matter is resolved.

I can’t find my Social Security card. How do I get a new or replacement card?

If you have lost your Social Security card or changed your name, you may request a duplicate card from the Social Security Administration website.

It may take a week or more to get a replacement Social Security card. You can ask your local SSA office to provide you with a printout of your information that you can provide to us while you wait for the duplicate card to be issued. Your local Social Security office can be found in the U.S. (Federal) Government section of the phone book.

To report a name change, fill out an Application for a Social Security Card (Form SS-5). You can get the form by visiting the website above or any Social Security office, as well as by calling Social Security’s toll-free number (800) 772-1213.

How do I file another application if I have filed one in the past?

Go to GetKansasBenefits.gov to file another online application for unemployment benefits or if you need to reopen an existing claim.

Follow the instructions found there carefully. Your application is Not Complete until you reach the “Claimant Determination” page.

During the process, you may be asked to print forms that must be filled out and returned to the Kansas Unemployment Contact Center. This is important information that will be used to determine if you are eligible for unemployment benefits. A delay in the return of those documents may cause your benefits to be denied.

If you have used the website to apply for unemployment benefits at another time, you must use the same user name and password created when you filed your first application.

If you cannot file online you can apply for unemployment benefits by calling the Unemployment Contact Center. However, please note that there will be another wait time.

What do you mean by adjudication process? Is there something wrong with my claim?

No, it means there are questions or issues that must be addressed before your unemployment insurance claim can be cleared for payment or denied. During the adjudication process, we will make a determination about your claim based on the current information we have, which includes information we receive from your answers to these additional questions, your previous employer and even other sources. In some cases, we will make a determination after we have talked with you in a telephone interview.

How can I add to or correct my answer on the application?

If you have not submitted your application, you may use the back button on your Web browser to return to previous questions. You will also have an opportunity to review and change your answers before submitting the application. You may do this by selecting and changing your answer on the “Review Answers” page.

If you have already completed and submitted your application, you will be unable to change your answers or add additional information. You may fax in additional information to (785) 296-3249 or simply provide this information if selected for a phone interview

Make sure the pop-up blocker on your Web browser is turned off. To do this in Internet Explorer, go the tools in your browser menu, select pop-up blocker and select “Turn off Pop-up Blocker.”

The last page indicated that my claim was not complete. How can I check on my claim?

You will need to speak to a representative with the Unemployment Contact Center to complete the processing of your claim.

I am unable to download the form. What should I do?

Most of the forms are accessible on the Unemployment Home page.

I was unable to print the summary document or form.

You are not required to have a copy of the summary document.

What is claim maintenance?

Claim maintenance is a process that requires a detailed manual review of an unemployment insurance (UI) claim to ensure all data is accurate. Unemployment claims are stored and processed in the KDOL mainframe system and when a claim isn’t processing correctly or needs further IT intervention to process and pay the claim, a highly skilled UI specialist will make the appropriate correct changes. Every case is unique, so we do not have an estimated time frame for completion when a claim goes through maintenance.

Filing a Weekly Claim

When do I file my first weekly claim for payment?

  • File your first weekly claim on Sunday afternoon or evening or Monday before 7 p.m. after filing your unemployment claim in the previous week. For example: If you filed your initial application on Tuesday you should file for your first week of unemployment on the following Sunday or Monday. You may file weekly claims on the Internet or telephone.
  • The calendar week for unemployment compensation purposes runs from midnight Sunday to midnight the following Saturday. You may file on any day of the week, Sunday through Saturday, but filing early in the week assures the most prompt payment. You will not receive a benefit payment until that week has been claimed. If you do not file within 14 days, your claim will become inactive and you will have to file an application to re-open your unemployment claim.
  • You must file each week to be eligible for your weekly payment.
  • If there is a state or bank holiday, your payment will be delayed.

What information do I need to file a weekly claim for payment online or by phone?

You will need the following information to file a weekly claim for payment:

  • If filing online - your user name, password and PIN.
  • If filing by phone - your Social Security number and PIN.
  • The amount of your gross wages earned (money earned before deductions, not received) during the week you are making a claim for unemployment insurance. You must report wages earned for the week in which you actually worked for those wages, not the week in which you received payment for that work. This includes any pay received as a Reservist for weekend drill and annual training participation.
  • The number of hours you worked during the week being claimed.
  • Gross amount of any paid time off (such as vacation, personal time off or holiday pay) you received for the week being claimed. Do not report your vacation and holiday pay as a total; these should be separate entries on your claim.
  • Gross amount of severance pay received for the week being claimed.
  • Paper and pencil to write down any information or instructions you may be given while filing.

There is no toll-free phone number available for the Weekly Claim Line. We recommend that you file your weekly claims online to avoid long-distance charges.

What questions will I be asked?

You will be asked a series of questions when you file a weekly claim.

  • Did you work any day, Sunday through Saturday, during the week being claimed? Enter your gross earnings before deductions for this week. Do not include holiday, vacation or severance pay in this amount. Please enter the number of hours worked during the week being claimed.
  • Did you receive any bonus pay during the week being claimed?
  • Did you receive holiday pay for the week being claimed?
  • Did you receive vacation pay for the week being claimed?
  • Did you receive any severance pay for the week being claimed?
  • Did you refuse work during the week being claimed?
  • Did you quit a job or were you fired from a job during the week being claimed? Did you report the loss of employment to the Contact Center?
  • Did you attend school or enter training during the week being claimed?
  • Did you receive or change any type of pension, other than Social Security benefits, during the week being claimed?
  • Did you apply for or receive any Workers Compensation payments for the week being claimed that were for a work-connected injury or disability?
  • Were you physically able to work four or more days during the week being claimed?
  • Were you available for work with no undue restrictions for four or more days during the week being claimed?
  • Did you look for work as directed by the Kansas Unemployment Contact Center or Internet claims system during the week being claimed?

How do I file my weekly claim online?

Visit GetKansasBenefits.gov and click on FILE A WEEKLY CLAIM. Use the user name, password and PIN you created when you first applied for unemployment benefits.

You may be instructed to provide information regarding your eligibility. If you have any questions about how to use the system, first review the frequently asked questions. If you cannot find the answer there, please contact the Unemployment Contact Center.

Do I have to claim every week or can I skip weeks?

You should file every week you are unemployed. If you skip a week it will create a break in your claim and you will need to reopen your claim to continue filing your weekly claims.

Can I work and still get unemployment?

You may receive some unemployment benefits if you have other wages.

How do I get paid?

You must file a weekly claim for payment for each week you want to receive benefits. Payments will be made if all eligibility requirements have been met. Your claim becomes inactive if you have not filed a weekly claim for payment or had any other activity on your claim for 14 calendar days. If you are determined to be eligible for a benefit payment, you will receive a MasterCard debit card by mail.

When will I be paid?

If there are no issues on your claim, payments are normally received two to three business days after you file your weekly claim. (Please note: If you file your weekly claim on Sunday, payment is made on Wednesday.) Benefit payments will not always be deposited in your debit card or bank account on the same day each week. They may be delayed because of holidays or temporarily held while an issue is being investigated. You must file your weekly claim while any investigation is in progress.

How can I find out if my benefit payment has been issued?

You can obtain information concerning the status of your claim anytime online by selecting the CHECK YOUR CLAIM STATUS option, or by selecting option "1" through the weekly claim phone line. You will be able to get information about:

  • The last three weeks you claimed.
  • Date and amount of your benefit payment and the amount of benefits remaining.
  • If a benefit payment was not issued, the system may be able to tell you the reason.
  • If the amount of your benefit payment is reduced because of earnings, pension, child support deduction or any other reason, the system will tell you the amount of the deduction and the reason for it.

How can I get information about my claim not available through the weekly claim line?

If you have questions that cannot be answered by the weekly claim system, please contact the Unemployment Contact Center.

Note: It is against the law for the agency to give information about your claim to anyone else, including your spouse, other family members or friends. Do not ask others to contact the Kansas Unemployment Contact Center for information.

Online Benefits Account

Why do I need a Kansas unemployment benefits account?

In order to file an initial application for unemployment benefits or to file a weekly claim for unemployment benefits on GetKansasBenefits.gov, you must first create and login with a unique user account that is associated to you, the claimant. Without an account, you will be unable to file for benefits online.

What information do I need to set up an account at www.getkansasbenefits.gov?

You will need to provide the following information and/or unique identifiers when creating your account: first name and last name; Social Security number; telephone number; email address; user name; password; and a PIN (personal identification number).

You must create a unique user name and password so the online system will be able to recognize you. Be sure to make note of your user name and password because you will need to use them to file your initial application for benefits as well as your weekly claim for benefits.

What are the requirements for my user name and password?

Your user name and password must be at least six characters long. You may use numbers, letters and symbols in your user name password. Your user name and password should be something you can remember and others cannot guess.

What are the requirements for my PIN?

Your PIN must be four-digits long. Do not use repeated numbers like 1111 or numbers in a sequence like 1234. Your PIN identifies you to the system. Your PIN, along with your Social Security number, is your electronic signature. This helps prevent another person from obtaining information about your claim or claiming your unemployment benefits.

What if I have forgotten my username, password or PIN?

Our website has an automated feature to reset your username and password on the Benefits Log-In page. If you are still having problems after trying that, please try our contact center.

How do I access the online unemployment benefits system?

You can access the unemployment benefits system by visiting GetKansasBenefits.gov and selecting the Get Started Here option at the top of the page.

How do I change my address or other personal information?

You may change your address, phone number, email address, telephone number, password, PIN and other personal information by selecting the Change Your Information option after you log into the online unemployment benefits system.

What can I do on www.getkansasbenefits.gov?

You can use the website to:

  • File an application for unemployment insurance benefits
  • File your weekly claim for benefits
  • Check payment information
  • Check the status of your claim
  • Update personal information (phone number, mailing address, email address)
  • Reset your PIN (Personal Identification Number)
  • Review the Unemployment Insurance Desk Guide
  • View resources on unemployment insurance benefits.

How can I get information about my claim not available through the weekly claim line or online? What information are you questioning?

  • If you have received a message regarding eligibility, it means that KDOL is performing an eligibility review. There are a number of reasons for an eligibility review.  Payment will not be processed until the investigation is complete and you are found eligible for benefits. Please respond to all requests for information from the agency in order to speed the process along.
  • If you receive a message indicating that benefits did not pay because of the waiting week, it is because you are required to serve a waiting week.  We know that a systems glitch caused some claimants not to receive the payment for the waiting week, and we are working to resolve that issue.

If you have questions that cannot otherwise be answered by the weekly claim system or online, you will have to speak to an Unemployment Insurance Contact Center representative.

Adjudications

What does adjudication mean?

Adjudication is the process we use to resolve questions. We will call to gather more information about an unemployment insurance claim. Your claim may go to adjudication if there are questions about why you left your job, or are meeting other eligibility requirements. During adjudication, we will make a determination about your claim based on the current information we have, additional information we receive from you, your previous employer and even other sources.

Why did my claim go to adjudication?

In broad terms, a claim goes to adjudication if it raises questions about why you left your job, or your eligibility for benefits. For example, if you said on your application that you were fired from your job, we'll need to find out more about those circumstances before we can decide if you're qualified for benefits. All reasons other than lack of work (layoffs) will trigger adjudication. (These include getting fired, quitting, taking a leave of absence and or being involved in a labor dispute.) There are a number of eligibility factors that will also trigger adjudication.

If my application goes to adjudication, does that mean I've been denied unemployment benefits?
No. If your case goes to adjudication, it means there are questions or issues that must be addressed before your claim can be cleared for payment or denied. We temporarily suspend your claim until we resolve those issues by obtaining information from you and/or your employers and by seeking additional information to clear up any conflicting or missing information. Issues often include the reason or circumstances that led to your job loss.

Should I continue to file weekly claims even though my case is in adjudication?

Yes, you should file a claim each week as long as you remain unemployed. If your case is cleared for payment and you have met all eligibility requirements, you'll get back payments for any weeks you claimed and were eligible to receive, in one lump sum.

What happens after my claim goes to adjudication?

We may call to ask you questions about your claim, or we may mail you a form and ask you to send in more information explaining the circumstances. (If you're filing online, we'll provide this form for you to complete right away and mail or fax, so we have that information in our system to make a determination or follow-up with a call.

What happens if I am called by an adjudicator?

We'll ask you a variety of questions to help us determine your eligibility for unemployment benefits. It's very important that you answer all of our questions completely and honestly.

Will my employer be on the phone call with me?

No. Adjudication calls are just between the claimant and KDOL.

What happens if I miss my phone call?

This phone call is important! If you miss the first call, we will make a second attempt to contact you. If we are not able to connect during that time, we have to make a decision about your eligibility or separation based on the information we have.

How will I know what happens after the adjudication process?

We'll send you a letter of determination that says you've been approved for unemployment benefits or explains why we've denied your claim. If we deny your claim, the letter includes information about how to appeal and where to send your appeal. If you are denied and you decide to file an appeal, you'll get a copy of all the documentation we used to make our decision. During your appeal, you should continue to file weekly claims as long as you remain unemployed.

How long will it take for a decision to be made?

At this time, determinations are estimated to take 8-12 weeks.

How soon will I get my benefits?

If there are no other issues, your benefits will be released the day after we enter your determination into our computer system. Your benefits—and any back payments—will be automatically deposited on your debit card or into your bank account depending on which method of payment you selected when filing your application.

How can I keep my claim moving?

  • Complete and return all information requests promptly. The sooner we have answers to our questions, the sooner we can make a determination.
  • Pay attention to information requests that appear on the "confirmation" page when you file your claim online. They must be printed, filled out and returned before we can make a determination on your claim.
  • Watch your mailbox. We may send you requests for additional information. And if you move, let us know promptly.
  • Send your information to the address or fax number indicated on our form.
  • You should respond to our request for information, Print clearly, answer all the questions and explain yourself fully.
  • Make sure your name and Social Security number are on all pages of correspondence.
  • Be available when we schedule a call for your determination interview. It might come a little earlier or later in the day because of the length of other scheduled calls.
  • Continue to file weekly claims while any investigations are underway.

What are my appeal rights?

If you disagree with the Notice of Determination mailed to you following adjudication of a claim, you may file an appeal with the Kansas Department of Labor within 16 days of the mail date of the determination. Your appeal rights and time limits for filing an appeal are explained on the back of your Notice of Determination.

How do I request an appeal?

Write a letter asking for an appeal and submit it to the Office of Appeals. The letter should include the claimant’s name, the last four digits of the claimant’s Social Security number, your current address, your phone number, and the determination you are appealing. Send the letter to the Office of Appeals at the contact information below.

Office of Appeals
KDOL.Appeals@ks.gov

401 SW Topeka Blvd, 2nd Floor
Topeka, KS 66603-3182

What happens after I file an appeal?

After you file your appeal, staff in the Office of Appeals will prepare your hearing packet, which includes the letter of appeal, any documentation submitted with the letter of appeal, the determination being appealed, and all documentation previously submitted by both the claimant and the employer to the Kansas Department of Labor that is relevant to the issue appealed. The case will then be scheduled for hearing. Cases are scheduled on a first in, first out basis.

How will I learn about the hearing?

After you request an appeal and your appeal has been scheduled, you will receive a Notice of Telephone Hearing, instructions on how to prepare for your appeal hearing and your hearing packet.  The Notice of Telephone Hearing will list the date and time of your hearing.  It is important that you follow the directions on the Notice of Telephone Hearing to register for the hearing by providing a telephone number at which to be contacted for the hearing.  Register as soon as you receive your hearing notice, but in any event no later than 1 p.m. the business day before the scheduled hearing or you will not be called for the hearing.

What do I do after receiving my Notice of Telephone Hearing?

In order to participate in the hearing, you are required to call the Office of Appeals by 1 p.m. the business day prior to the scheduled hearing and provide a telephone number at which you can be contacted for the hearing. If you do not provide a telephone number by 1 p.m. the business day prior to the hearing, you will not be called for the hearing. It is important that you participate in the hearing because the decision will be based on information you give at the hearing. Failure to take part in the hearing may result in an erroneous decision.

You can now register online for your Appeals hearing scheduled June 15, 2020 or after by providing your docket number and participant information! 

What if I am not available at the time of my scheduled hearing?

If you have good cause why you cannot participate at the scheduled time, you may request to reschedule the hearing—this is called a “continuance.” Good cause is a compelling personal emergency and not simply inconvenience. The request must be made in writing by 1 p.m. the business day prior to the scheduled hearing.

Can I have witnesses at the hearing?

Yes, you can have witnesses at the hearing.  All witness names and telephone numbers must be provided to the Office of Appeals by 1 p.m. the business day prior to the hearing.

Can I subpoena evidence or witnesses?

You may request that the Office of Appeals issue a subpoena to obtain necessary witnesses or evidence. The request for a subpoena must be made in writing at least seven days before the hearing date. Your request for a subpoena can be denied, and you can state your objection to the denial at the hearing.  You must also attempt to obtain the evidence or witness for the hearing yourself before seeking a subpoena.

Can I submit evidence?

Yes. All evidence must be submitted to both the Office of Appeals and the opposing party no later than 1 p.m. the business day prior to the hearing.  If you do not provide the evidence to both parties in advance as required, use of the evidence may be denied.  The name and address of the opposing party you should use is listed on the bottom of the Notice of Telephone Hearing.

Do I need an attorney?

Although it is not required, you have the right to be represented by an attorney licensed in the state of Kansas or a duly authorized representative at your hearing. A duly authorized representative is a union representative, a supervised law student, an employee of a corporate employer or an employee of the employer’s cost control firm.

If I get an attorney, what do I need to do?

An attorney must file a written entry of appearance before the hearing with the Office of Appeals.

Who pays for the attorney?

All attorney fees must be paid by the person or company hiring the attorney. Attorney fees assessed to the claimant must be approved by the Secretary of Labor in accordance with K.S.A. 44-718(b). The Secretary of Labor may not approve fees in excess of 25 percent of the claimant's total benefit amount.

How is the appeal hearing conducted?

The appeal hearing will likely be scheduled to take place by telephone. You will be called by the Appeals Referee at the time of your hearing. The opposing party and any additional witnesses or representatives will also appear on the same telephone call.The Appeals Referee will explain the hearing procedures and then both parties will have the opportunity to present their testimony and evidence. Cross-examination is also allowed. Both parties will have the chance to make a final statement before the conclusion of the hearing.After the hearing, the Appeals Referee will consider both the facts and the law and issue a written decision that will be mailed to both parties. You will not be given a decision the day of your hearing.

What if I need an interpreter or some other accommodation for the hearing?

Interpreter services or disability assistance will be provided upon request.

How long will the hearing take?

Hearings are normally scheduled for 45 minutes to an hour, but the length of the hearings can vary depending on number of witnesses, volume of evidence and types of issues.

What if I want an in-person hearing?

In-person hearings are held on a very limited basis if a telephone hearing is not possible. To request an in-person hearing, you must submit the request in writing.The party requesting the in-person hearing may be granted the right to appear in person, but the other party will have the option of appearing via telephone or in person unless the Appeals Referee determines that it would be best for all parties to appear in person.All in-person hearings are held in Topeka, Kansas.

How long does the whole process take?

Your hearing will be set for the first available time after we receive your request. The length of time before your hearing will depend on the number of other appeals to be heard.  Appeals Referees are scheduled up to 35 cases per week and the length of time to issue each decision varies widely depending upon the complexity of the case. Your decision will be mailed to you as soon as possible after the hearing.

Do I keep filing weekly claims?

Yes. During the appeal process, you should continue to file your weekly claim for payment for each week you are unemployed. You will not be paid for any week for which you have not filed a weekly claim for payment, even if an appeal decision finds you eligible for benefits.

The opposing party filed an appeal. Do I have to participate?

You are not required to participate. However, failing to participate could negatively impact your benefits (for claimants) or your employer tax liability (for employers). For example, a claimant who has been paid benefits and receives an unfavorable appeal decision could result not only in a loss of future benefits, but also an overpayment of benefits previously paid that the claimant would be required to repay. It is important to appear and participate in the hearing to protect your rights.

What if I disagree with the decision of the Appeals Referee?

Either party may request the decision not in their favor be reviewed by the Employment Security Board of Review (the Board). Instructions for filing that appeal are on the last page of the Appeals Referee’s decision. The Board will review the hearing testimony and evidence and will not hold a new hearing or accept additional evidence.  You may appeal the Board’s decision to the District Court and up through the Court of Appeals and Kansas Supreme Court if you so desire. These additional appeals are at your expense.

How do I contact the Office of Appeals?

Call the Office of Appeals at (785) 296-1800 by 1 p.m. the business day prior to the scheduled hearing to confirm or reschedule your hearing.

Eligibility and Disqualifications

Am I eligible for benefits if I attend school?

An adjudicator will determine whether or not you are eligible for benefits if you attend school. They will review whether or not attending school impacts your availability. Under certain circumstances, your classes or training may be certified as approved training.

Why do you need to know why I lost my job?

If you are unemployed for any reason other than lack of work, the reason you lost your job may have a bearing on whether you receive benefits. Each time you become unemployed and apply for unemployment benefits, you must provide the reason you are unemployed.

Can I get benefits if I leave work voluntarily?

You will be disqualified for benefits if you if you voluntarily quit your job without good cause attributable to the work or the employer.

You may still be eligible if you under certain circumstances outlined in Kansas law. The only way to know if you will receive benefits if you have left work voluntarily is to apply for benefits and allow one of our adjudicators to make a determination.

What if I was fired?

You are not eligible for unemployment benefits if you are discharged (fired) for misconduct or gross misconduct connected with the work.

"Misconduct" is defined as a violation of a duty or obligation reasonably owed the employer as a condition of employment.

"Gross misconduct" is defined as extreme, willful or wanton misconduct.

What if I refuse a job?

You are not eligible for unemployment benefits if you fail without good cause to apply for or accept suitable work when offered. We will consider a number of different factors in determining whether work is suitable including circumstances related to COVID-19.

What is Severance Pay?

Severance, termination or other similar pay is payment made by the employer when an employee is separated from a job. This can be made in a lump sum payment or several payments over a period of time.

Do I have to report my severance pay when applying for unemployment benefits?

Yes, all severance pay must be reported to the Kansas Department of Labor when filing an application and weekly claims for unemployment benefits. A determination will be made to determine if and when the claimant is eligible for benefits.

How long does the whole process take?

Your hearing will be set for the first available time after we receive your request. The length of time before your hearing will depend on the number of other appeals to be heard.  Appeals Referees are scheduled up to 35 cases per week and the length of time to issue each decision varies widely depending upon the complexity of the case. Your decision will be mailed to you as soon as possible after the hearing.

What’s the penalty for unemployment fraud?

Someone found to have committed fraud is disqualified from receiving any unemployment benefits for a period of five years and can be prosecuted for making false statements or withholding material information to obtain benefits not due to the individual.

Can a claimant receive unemployment benefits and workers compensation payments at the same time?

No. You cannot receive workers compensation for temporary or permanent total disability under the Workers Compensation Law of any state and receive unemployment benefits simultaneously.

If my application goes to adjudication, does that mean I've been denied unemployment benefits?

No. If your case goes to adjudication, it means there are questions or issues that must be addressed before your claim can be cleared for payment or denied. We temporarily suspend your claim until we resolve those issues by obtaining information from you and/or your employers and by seeking additional information to clear up any conflicting or missing information. Issues often include the reason or circumstances that led to your job loss.

How soon will I get my benefits?

If there are no other issues, your benefits will be released the day after we enter your determination into our computer system. Your benefits—and any back payments—will be automatically deposited on your debit card or into your bank account depending on which method of payment your selected when filing your application.

How can I speed up my application for unemployment benefits?

There are a few things that you can do to help speed up the process and make sure your claim goes smoothly through the system. Before you file your claim, make sure you have:

  • The names and complete addresses of all your employers for the past 18 months, as well as the beginning and ending employment dates with those employers.
  • The reason you're out of work. Why you lost your job may have a bearing on whether you receive benefits. We'll gather information from both you and your employer.
  • Were you employed out of state? We can request wages information from the other state(s) to use on your claim.
  • Were you recently discharged from the military? We're required to obtain a copy of your DD–214, Member 4.
  • Did you leave federal employment? We'll ask for a copy of your SF–50, W–2 or check stubs.
  • Filing online is one of the fastest ways to complete the claim process. You can complete a claim online at GetKansasBenefits.govprovided you meet these criteria: 
    1. In the past 18 months, you have not worked outside the state of Kansas.
    2. In the past 12 months, you have not filed an unemployment claim with another state.
    3. In the past 18 months, you have not been a member of the military or a federal employee.
  • Errors in your filing or missing information will slow up the process while we work to get the necessary information to determine if you are eligible for benefits.

Mass Layoff Spreadsheet Filing

My employer filed by spreadsheet. Do I need to file an application too?

No. If your employer filed by spreadsheet, that is your application. Please do not file an application if your employer already did because that will result in a delay in benefits. However, you do still need to submit a weekly claim if your employer filed by spreadsheet.

I am an employer and I filed by spreadsheet, but I accidentally forgot to add an employee. What do I do?

If you forgot to add an employee, please file a new spreadsheet for just that person. Please do not resubmit a duplicate spreadsheet with the employee left off added.

I am an employer and I filed by spreadsheet, but made a mistake (wrong SSN, Date of Birth, Address, etc.). What do I do?

Send an e-mail to KDOL.ClaimMaintenance@ks.gov and advise of the error and what needs to be corrected. Make sure to include your Company Name, your name, title and contact information. You may be contacted if further information is needed. Do not submit another spreadsheet.

Why should an employer file by spreadsheet?

By filing by spreadsheet, the employer is able to submit the application for unemployment insurance benefits for all employees. They will have the opportunity to provide all information at once instead of responding to individual requests for information from KDOL. This also allows employers direct access to one of Employer Relations Specialists to answer their questions instead of waiting on hold at our UI Contact Center. The process saves time for employers while helping claimants receive benefits faster and easier!

How does an employer file by spreadsheet?

On our website, you will find a Layoff/Shared Work Template for you to download, fill in, and then upload to our website. When you are ready to upload, you can use your existing Unemployment Tax Username and password. If you do not have one, you can register online.

What do I need to include when filing by spreadsheet?

The Social Security Numbers should not include any dashes (-). EXAMPLE: "123-45-6789" should be entered in the spreadsheet as "123456789". It is important that you do not alter the form, as doing so may prevent us from being able to process the spreadsheet through our system. All information requested on the spreadsheet is needed in order to process these claims. We appreciate your willingness to help your employees by filing their applications for them.

So what does the employee do after the employer files by spreadsheet?

The layoff spreadsheet is the initial filing for unemployment insurance benefits. Each individual employee or claimant is responsible for filing their own weekly claims honestly and accurately. If a weekly claim is not filed, it cannot be paid.

What should an employer tell employees after filing by spreadsheet?

Employers are required to notify employees of their potential eligibility for unemployment insurance benefits. KDOL does ask that the employer inform all employees included in the layoff that identity verification with the Social Security Administration will be conducted once the layoff spreadsheet is processed. If the employee does not pass the verification, they will be asked to supply a copy of their driver’s license and Social Security card to KDOL. Additionally, employees will need to answer all other requests for information from KDOL. They will receive a Monetary Determination along with the K-Ben SLF (Kansas Unemployment Benefits Disclosure) form in the mail.

I am an employer and received individual Employer Notices (KBEN 44/45) but I filed the mass layoff spreadsheet?

Spreadsheets submitted with 25 or less employees will be mailed individual employer notices (KBEN 44/45). Employers should complete and send the forms back as instructed on the notices.