What is claim maintenance?
null What is claim maintenance?
Claim maintenance is a process that requires a detailed manual review of an Unemployment Insurance (UI) claim to ensure all data is accurate. Unemployment claims are stored and processed in the KDOL mainframe system and when a claim isn’t processing correctly or needs further IT intervention to process and pay the claim, a highly skilled UI specialist will make the appropriate correct changes. Every case is unique, so we do not have an estimated time frame for completion when a claim goes through maintenance.