Unemployment FAQs

Please select from an Unemployment category below to get more help or review a comprehensive list of frequently asked questions updated weekly here.

What is claim maintenance?

Claim maintenance is a process that requires a detailed manual review of an unemployment insurance (UI) claim to ensure all data is accurate. Unemployment claims are stored and processed in the KDOL mainframe system and when a claim isn’t processing correctly or needs further IT intervention to process and pay the claim, a highly skilled UI specialist will make the appropriate correct changes. Every case is unique, so we do not have an estimated time frame for completion when a claim goes through maintenance.