Unemployment FAQs

Please select from an Unemployment category below to get more help or review a comprehensive list of frequently asked questions updated weekly here.

null What is the Unemployment Debit Card?

The Unemployment Debit Card is one way for unemployment claimants in Kansas to receive unemployment benefits. A card will be mailed to your home address when your first payable week is processed. Through Bank of America, the Kansas Department of Labor (KDOL) deposits your unemployment benefit payments onto your card, making cash available to you through ATMs, MasterCard member financial institutions and other locations, such as grocery stores, that accept MasterCard debit cards. The Frequently Asked Questions on the Bank of America Debit Card Customer Service Center website provides detailed instructions on how to use your card.

Important Reminder: It can take more than one week after processing the first payable week for you to receive your debit card.

If a claimant selects debit card but has a previous debit card from filing for UI before, the payments may be loaded to the old card. They can call Bank of America at (844) 484-0046 to double check if they already have a card and/or if a replacement card is needed.